Frequently Asked Questions
Expert answers to your common queries about IT Care electronics.
What kind of warranty comes with my electronics?
All products purchased from IT Care come with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium hardware at the time of checkout.
How long does shipping take for laptops and components?
Standard shipping typically takes 3-5 business days. Express shipping options are available for urgent hardware needs, ensuring delivery within 24-48 hours.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply to non-defective opened products.
Are your refurbished products certified?
Yes, every refurbished device undergoes a rigorous 50-point inspection by our certified technicians and is backed by a 90-day IT Care performance guarantee.
Do you offer technical support for setup?
Absolutely. Our 'Tech Assist' team is available via live chat and email to help you with initial configuration, driver installations, and troubleshooting for any device purchased from us.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for high-value electronics.